Shipping Costs
At DixieWears, we calculate shipping fees based on your order total. We utilize DHL Express for reliable and swift delivery. Orders amounting to less than $99.99 will incur a flat rate of $9.99 for shipping, while orders of $99.99 and above qualify for free shipping.
Delivery Estimates
Processing timeframes for orders are typically 1-2 business days with a daily cutoff at 5:00 PM (EST), Monday through Friday. Any orders placed after this time on Friday will be processed the following Monday, excluding holidays. Once shipped, packages generally arrive within 2-5 business days—totaling an estimated delivery window of 3-7 working days from order placement.
Please ensure that all recipient details are accurate prior to finalizing your purchase as changes cannot be made post-dispatch.
Service Availability
Our distribution network proudly covers the entirety of the United States, guaranteeing timely dispatches directly to you—our esteemed clientele. Currently, international shipments fall outside our operational scope; we appreciate your understanding in this matter.
Tax Policy
All applicable sales taxes are absorbed by DixieWears.
Customer Support & Lost Packages
For inquiries about shipment or if you encounter delays beyond ten working days post-processing, please reach out to our support team who is ready to assist with reshipment or provide a compensatory $5 coupon.
In unfortunate cases where packages have not been received after 60 calendar days from the dispatch date—a full refund is guaranteed along with options for reshipment or another $5 coupon compensation.
DixieWears does not hold liability for packages lost during transit; however, should such an event occur please contact us providing your order number so that we may aid you in filing claims with the courier service.
For any clarifications regarding these policies:
Contact Customer Service at +(1)(469) 360-3416.
