Q: What is your shipping cost?
A: Shipping costs are determined by the total value of your order. For orders under $99.99, there is a flat rate of $9.99 for shipping. Orders that are $99.99 or more qualify for free shipping.
Q: How long does delivery take?
A: After a 1-2 business day processing period, packages typically arrive within 3-7 working days, depending on your location and the time you placed the order.
Q: Can I cancel my order after placing it?
A: Yes, you can cancel an order within 30 minutes of placing it. If you need to cancel an order beyond this timeframe, please be aware that once processing has begun, cancellation will not be possible.
Q: What if I want to return something?
A: You can return any item for a full refund within 30 days of delivery as long as it’s in its original condition with all packaging and certificates included.
Q: Will I get refunded for the shipping fee when I make a return?
A: While we refund the payment amount back to your account upon approval of your refund application, please note that original shipping fees are non-refundable.
Q; What should I do if my package is lost in transit?
A; DixieWears is not responsible for packages lost during transit. However, please contact us with your order number so we may assist you in filing a claim with the logistics company.
Q; Where do you ship to?
A; Currently our services only extend throughout the United States as we aim to provide efficient service locally and unfortunately cannot process international orders at this moment.
Q; How do returns work if there’s something wrong with my item or if it arrives damaged? A: If items arrive damaged or defective upfront—inform us within 30 days from delivery—we’ll handle replacements or refunds at no extra charge while rejecting returns where product damage differs from initial claims and charging back related shipment costs.
Q: What is the video quality of the HD Mini WiFi Camera?
A: The camera captures video in 1080P Full HD resolution, providing clear and detailed footage.
Q: Can I access the camera remotely?
A: Yes, once connected to a Wi-Fi network, you can access the live feed and recordings from anywhere in the world through our accompanying app.
Q: Are the clothes sold in this store machine washable?
A: We recommend hand washing or using a gentle cycle with cold water and air drying to maintain the quality and integrity of the costume materials.
For further inquiries about our products or policies, feel free to reach out directly at contact@dixiewears.com.
