Return Window:
DixieWears offers a stress-free return policy, allowing for a full refund on any items returned within 30 days following the receipt of your purchase.
Condition Requirements:
To be eligible for a return, items must be in their original state with all packaging intact and products unaltered. Any accompanying certificates must also be returned.
Cancellations:
Orders can be swiftly canceled within the first 30 minutes after placing them. Should you need to cancel, please reach out promptly at contact@dixiewears.com. Be aware that once an order enters the processing stage, cancellations are no longer possible.
Regarding refunds: Upon acceptance of your request for a refund, we will issue the reimbursement to your original payment method—excluding shipping costs. The time frame for this process varies by payment method but typically takes 1-2 business days. For delays beyond this period, kindly get in touch with us at contact@dixiewears.com.
How to Return
We urge customers to inspect their purchases upon arrival for any quality issues or discrepancies from expectations.
If an item arrives damaged or flawed, we offer replacements or refunds free of charge if notified within 30 days of delivery.
Please note that returns received in conditions differing from those described during the return request may result in denied returns and reshipped back at customer expense.
Initiating Returns
Before sending anything back our way, drop us an email at contact@dixiewears.com so we can guide you through our hassle-free return procedure.
Should there be any issues such as faulty merchandise on our part when contacting us by email; evidence like unboxing videos or product photos may be requested—please retain these until resolution completion.
Missing items confirmed after evaluation will see prompt reshipment (1-2 working days) covered by DixieWears.
Suppose dissatisfaction occurs post-delivery due to personal preference rather than defectiveness. In that case, returns should come new and unused including all original manufacturer’s packaging—the customer covers associated shipping costs without facing restocking fees from us.
Our designated Return Address is 415 Greentree Dr Apt D, Marion IN 46952 USA—all exchanges and returns must be pre-discussed with our team before proceeding as unsolicited mailings will not undergo processing.
We’re hopeful you’ll love what you find at DixieWears but should questions arise regarding this policy; please don’t hesitate to reach out via contact@dixiewears.com.
